Multi-Family Management

Multi-Family Management

Expert & Customized Services

Our Core Services

With over 25 years of experience and a team of industry professionals, the services listed below are only a snapshot of what we can do for your community or next project.


  • Maximize Rents, Collections and Occupancy
  • Resident Relations including Social and Recreational Services
  • Resident Retention
  • Marketing and Leasing Operations
  • Human Resource Management
  • Employee Training
  • Management Systems Support
  • Rent Collection including online rent payment option
  • Lease Management & Enforcement
  • Applicant Screening & Approval
  • Maintenance
    • Preventive Maintenance
    • 24-Hour On-call Service
    • Online Service Request Forms
    • Apartment Turnover
    • Routine Maintenance
    • Oversight of Capital Improvement Projects and Moderate Rehabilitation
  • Financial Management
    • Control Operating Expenses
    • Budgeting and Capital Planning
    • Financial Analysis
    • Monthly & Year-end Reporting
    • Delinquency Management

In-house Compliance Department

  • Regulatory Compliance including Low Income Housing Tax Credit, Section 8, Section 236/Rent Supplement, Chapter 13A, Rental Voucher Programs and Certificates
  • Tax Credit Conversions
  • Tax Credit Applicant Approvals
  • Tax Credit Audits
  • OneSite Conversions

Marketing & Lease-Up Services

  • Detailed Market Analysis
  • Development of Personalized Marketing Strategy
  • Branding Services
    • Logo Design
    • Marketing Collateral
    • Signage
    • Stationary
  • Website Development & Maintenance
  • Professional Photography
  • Advertising, Outreach & Social Media
  • Interior Design
    • Model Apartment Home
    • Resident Lounge
    • Common Areas
    • Management Office
  • Leasing & Marketing Training & Continued Education
  • Weekly, Bi-Monthly or Monthly Occupancy Reports

Through its wide range of in-house resources and team-management style, HallKeen delivers: Be it hands-on website design, juggling mechanical site issues or prompt-efficient reporting...a terrific partner to have as your Management Agent.

Jacqui Fitzgerald / Vice President, First Financial Management Corporation

I have been living at Midway Studios for over 10 years. The staff are always very helpful. I really can't say enough good things about [the office staff], and the maintenance staff are great, as well. I can't tell you how many times I've seen [them] here working overtime to fix a problem. Always smiling, always willing to do whatever it takes to get the job done. HallKeen in general has been a great management company that represents and runs this building well, in my opinion.

Resident at Midway Studios / Boston, MA

The Wamsutta Apartment project has dramatically increased the opportunity for residents to obtain affordable housing within our community. It has been my pleasure to work with the Department of Housing and Community Development, who assisted in securing low-income tax-credits and home financing for this project, and I commend HallKeen for its efforts toward improving the housing situation in New Bedford.

State Senator Mark C. Montigny, Second Bristol / Chair of Senate Ways and Means

The office staff goes out of their way to be friendly and helpful to the seniors living at General Shepard.

Resident of General Shepard / Westfield, MA

One of the best decisions we made as part of our successful organizational turnaround was hiring HallKeen to manage our affordable housing developments. The payoff financially and in terms of services to our properties and tenants was immediate. In this way HallKeen has been a key partner in our reemergence as a strong and effective regional housing organization.

Carl Nagy-Koechlin / Executive Director of Housing Solutions of S.E.M.A.

One of the main things we enjoy is the diversity of the tenants- also, our kids are grown and gone; we love to see the smiling kids playing in our building.

Resident at Keen's Crossing / Winooski, VT

It makes the decision to fund a project like this [Wamsutta Apartments] much easier when you can count on the resolve of the neighborhood residents, the support of the city and state government, and the commitment of responsible property owners like HallKeen.

Clark L. Ziegler / Executive Director of the Massachusetts Housing Partnership Fund

Love love love the staff. They are very attentive and personable.

Resident at Ten05 / Charlotte, NC

I just received a glowing letter from a resident at Ships’ Cove. I find it interesting that he cites all the positive changes made in 2010 as the start of the turnaround at the property. That coincides with our change to HallKeen. Keep up the great work.

Fred C. Mitchell / Vice President - Asset Management, The NHP Foundation

MHIC appreciates HallKeen's continued dedication to building a community in which residents, neighbors, community leaders, investors and lenders can take pride.

Joseph Flatley / President and CEO of the Massachusetts Housing Investment Corporation

Hiring HallKeen Management to manage The Regency has been a thoroughly positive experience. Their attention to every detail, vast knowledge of marketing and management, long-standing reputation, and their passion for revitalizing neighborhoods- made it an easy choice when considering candidates to manage our high-end mixed-income property. From pre-development to current lease-up, working with HallKeen has been rewarding and I would recommend their services to potential owners and developers.

Patrick Lee / Principal, Trinity Financial

I am not exaggerating when I say that I give thanks every day that I was able to find such a wonderful place to live.

Resident at 100 State Street / Portland, ME

I very much like living here. Our office staff couldn't be nicer and our maintenance staff couldn't be more helpful. I feel blessed to have such caring people on staff. They always have time to hear you and never make you feel rushed or bothered. I think we are very lucky.

Resident at Ames Privilege / Chicopee, MA

I have lived at Pine Oaks III for several years. I feel is truly my HOME. Manager, activities, and maintenance always helpful, informative. They make me feel comfortable so I don't miss the house I used to live in.

Resident at Pine Oaks III / Harwich, MA