Community Relations

Community Relations

Care throughout the Community

At HallKeen we recognize the importance of reaching beyond the Bricks & Mortar of the properties we manage by going straight to the heart of the communities we serve—our residents.

HallKeen’s Community Relations Department aims to do just that by providing quality community life; through effective and supportive services delivered by a knowledgeable and caring Service Coordination Staff ensuring attentiveness to the wellness, safety and the dignity of our residents.

Jannel Satterwhite-Williamson is HallKeen’s Community Relations Manager. She has over 15 years of experience in the apartment industry, and provides training & leadership in all aspects of service coordination. She has spoken on various panels (most recently at the NERSC conference), and is a leader in the Service Coordination general community.

The Community Relations Department assists and/or spearheads:

  • Use of AASC online and Family Metrics to assess, log, and document interactions with residents
  • HUD-certified service coordinators
  • Completing HUD reports
  • Budget Preparation
  • Interdepartmental communications training between managers and service coordinators
  • Grant exploration and budget-based rent increases
  • Programming and community development
  • Bridges out of poverty and FSS programming

Resident Services at various properties may include:

For Families:

  • Financial Planning
  • Child Care
  • Healthcare/Health Insurance Needs
  • Weight loss and smoking cessation
  • Education and training for job related goals
  • Employment opportunities
  • After school programs with emphasis on tutoring children for success
  • Nutrition Education
  • Budgeting and Money Management

For seniors:

  • Acquiring homemaking/personal care services
  • Meals on Wheels/Congregate Meals Program
  • Transportation: medical and shopping
  • Socialization: resident meetings/activities
  • Education: health services and screening
  • Health clinics on-site
  • Nutritional Information
  • Pharmacy programs
  • Conflict resolution
  • Crisis intervention
  • Budgeting and Money Management

For those properties which do not have on-site Resident Service Coordinators or participate in Service Coordination, we are able to use our company’s knowledge and experiences to connect residents with social services on an as-needed basis.