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Brook Hill Village Grand Opening

Thursday, September 20, 2018

 

Our newest property Brook Hill Village had its Grand Opening and Ribbon Cutting Ceremony last Thursday, and what a great outcome we had. With over 40 attendees and wonderful speeches from Representative Tami Zawistowski, Commissioner Klein, from the CT Department Of Housing, CHFA Executive Director Karl Kilduff, Suffield's Town Manager Melissa Mack, and Robin M. Gallagher, from Webster Bank --- it was truly wonderful!

Brook Hill Village is Suffield’s first ever affordable housing community and what a tremendous accomplishment to be celebrated! Everyone involved worked tirelessly on this project and we were so honored to be a part of the success.

Guests enjoyed Chicken Broccoli ziti, salad, finger sandwiches, and cookies.

It was so nice to see so many fellows HallKeener’s, and our friends at Dakota there to celebrate this special event!We look forward to many more events like these. 

 


Brook Hill Village Grand Opening, Thursday September 13th 2018!

Wednesday, September 12, 2018

Our newest apartment community Brook Hill Village is scheduled to have its Grand Opening and Ribbon Cutting Ceremony tomorrow, Thursday September 13th.


 

 

The event begins at 11:00 a.m., with the ribbon cutting, property/model tours, and lunch to follow! We are very excited for the attendees to see the property and celebrate such a wonderful event. We will be posting photos from this special day in next week’s blog… Stay tuned!


Sunapee Cove Resident Celebrates her 110th Birthday!

Wednesday, September 05, 2018

Sunapee Cove resident, Hazel, celebrated her 110th Birthday last month. Over 30 relatives came to enjoy this special event all the way from Illinois and Virginia! Governor Sununu sent her a citation to help celebrate her special day. People in the Upper Valley of New Hampshire also sent her cards from a card request ad placed by Sunapee Cove.

 


              

 


Brookside Park Apartments Grand re-opening!

Wednesday, August 29, 2018

We had yet another successful Grand Re-Opening this past Friday, August 24th. 

Our team has been working on Brookside's face lift since 2015, and we couldn’t be more pleased with the outcome of this properties beautiful renovations.

Between the 50 attendees, our guest speakers, and the excellent catered food… this event was a hit!

We heard from our very own Senior VP and Acquisitions and Development Principal of HallKeen, Mark Hess.


Ben Frost, the Director of Legal and Public Affairs for New Hampshire Financial Authority was one of our wonderful guest speakers.


And Congresswomen Annie Kuster was there to cut the ribbon.


Guests enjoyed meatballs, spring rolls, sandwich wraps, and bacon wrapped scallops. They also had cookies and brownies for desert! The group was also able to tour a couple of the newly renovated apartment homes.

 


 


Brigham House Hosts Cookout For Local Heroes

Wednesday, August 22, 2018

This past Friday Brigham House Assisted Living hosted a cookout honoring their local heroes of the Watertown Police and Fire departments!

On the menu they had hot dogs, burgers, and BBQ chicken accompanied by a selection of salads, and side dishes, and watermelon for desert (YUM!)

Pictured below we have residents Tom Quirk, and Pat Hanley enjoying their lunch with two of the officers from the WPD.

Brigham House could not have picked a better day to host this event… it was a beautiful sunny day, and not too hot!

The resident’s and their family members really enjoyed laughing and conversing with the officers and fire fighters and it was overall a wonderful day enjoyed by all!

 


Lenox Schoolhouse Apartments Grand Opening!

Monday, May 07, 2018

Lenox Schoolhouse Apartments had its Grand Opening/Ribbon Cutting Ceremony on Thursday, May 3, 2018. This event marked the official opening of the 38-newly renovated apartment homes in Lenox, MA.

Formerly an assisted living community, this property has found new life as an affordable community for households of 55 years and older. Lenox opened in November of 2017 and has limited availability left!


Attendees enjoyed a catered lunch and tour of the apartments and amenities. Guest speakers included Andy Burnes, Kathy McGilvray from MHIC and 2 residents, Gary LeBeau and Marilyn Benoit.

The event was the perfect occasion to celebrate the residents, staff and everyone involved in the transformation of this remarkable community!

Ribbon Cutting Photo – from L to R: Joe Rettman (NEI), Chris Finch (NEI), Stephen Caswell (TAT), Kathy McGilvray (MHIC), Gary LeBeau (Resident), Andy Burnes (HK)

Learn more about: Lenox Schoolhouse Apartments

Saint Patrick's Day Celebrations

Thursday, March 22, 2018

At this Boston-based company, Saint Patrick's Day can be a pretty big deal! Check out the fun resident events around HK's properties this year.

The Courts of Camp Springs in Camp Springs, MD, held a St. Patrick’s Day coloring contest this past week! What a fun & easy resident event to make the kids at your property feel involved– we love it!



Corcoran House in Clinton, MA had a local family visit and enjoyed an Irish Step Dancing performance from 8 out of their 11 children. Residents loved watching them perform and had a grand time socializing with the whole family!

Brigham House in Watertown, MA had a Saint Patrick's Day celebration last week! The event featured music from Ireland native, Anthony Crossey, who played the guitar, fiddle and sangfor residents. He stayed to socialize and take photos with residents afterwards.


We love seeing these seasonal celebrations from our properties - keep 'em coming team!


Valentine's Day Around HK

Tuesday, February 20, 2018

Valentine's Day is a great time to show your residents some LOVE and we are so proud to see how many of our properties planned fun events or surprises for their residents last week. Check out the photos shared from our properties below!

 

The team at The Box District in Chelsea, MA hosted a Valentine's breakfast for their residents. The Property Manager, Kristina, also personally delivered these Valentine's treats to anyone who wasn't able to attend. So cute! Great work team.

 


On Valentine's Day Woodland Apartments (Coventry, RI) celebrated by having a Valentine's Day Social & Bake Sale while listening to their favorite classic sing-a-longs performed by the Coventry Senior Harmonica Band. They also featured a photo booth for residents to goof off in!

The bake sale and raffle raised $112.00 which will be donated to their Monday Crafty Seniors group and March Paint & Popcorn night.

The team at the Courts of Camp Springs got in the Valentine’s Day spirit this year and prepared bags of candy which they handed out to their young residents! How sweet– literally!

 

Barnum House residents celebrated Valentine's Day with a social hour which included ice breaker games & prizes, delicious heart shaped cupcakes, chocolate cover strawberries, pizza & punch.

 


 


 


Customer Service Corner | Touring Policy

Monday, February 12, 2018

As leasing professionals a huge part of our day includes touring the community with prospective renters, and once you've been at a community for long enough the tour experience can start to feel stale. It's important to remember that your prospect is stepping foot in a new place and therefore has a different perspective when taking everything in. At HallKeen we want to exude pride in our properties from the beginning of the leasing experience to the end.

Here are 5 tips on how to refresh your touring technique and infuse some fun into your every day tours.

1) Review your route ahead of time.

This first step is all about time management! You may not have the opportunity to review your tour route every day, even though that is ideal. Make a plan that works best for your schedule and stick to it. For some of you this may mean taking a half hour every Monday to walk your tour route of the common areas to check for burned out lights and refilling air fresheners to last the week. 

2) Start with your best foot forward!

Be prepared for whatever situation will walk into your door for your day's tours. This can start with confirming your day's appointments the night before, and also includes being open to talking walk ins. If you fill out manual guest cards, fill in as much information as possible and be prepared to greet people with their name when they arrive!

3) Don't be a robot!

Most of us have a standard monologue that starts off the tour route, which as with anything you've said several times can start to feel old. Avoid sounding scripted by keeping this opening speech conversational. Figure out where you can ask questions of people to make the informational first part of the tour feel tailored to them.

4) Make adjustments as you go.

No two tours are created equal so you don't need to treat them that way. If this prospect doesn't have a car, you don't have to do your usual pitch regarding the parking garage. If you run into an ornery resident, use this as an opportunity to showcase your customer service skills, while still maintaining that your time currently belongs to the prospect you are with. And if you run into some trash on your tour route- for goodness sake please pick it up and your your prospect that you care about the well being of the property. 

5) Invite compliments and criticism.

Once you reach the apartment and have done everything you can to enter into an inviting home (lights on, good smells, model tidied), let the prospect take the wheel and steer this part of the tour. Ask open ended questions about how the apartment is making them feel and let them know that you want to hear the good and the bad. You can't overcome an objection until you've heard it.

 

As always, we want our staff members to put SAFETY FIRST when it comes to touring, so make sure to review the HK touring policy if you need a refresher.

 

Do you have something you want to read about on the HK blog? Send your suggestions into marketing@hallkeen.com and we will make it happen!

 

 

 

 

 

 

 


Customer Service Corner | Phone Ettiquette

Tuesday, January 23, 2018

It just isn't a leasing office if the phone isn't ringing off the hook with any number of folks looking for answers. Whether it's a prospect who could be your next lease, a resident who needs to give a service request or the mailman looking to be buzzed in the front door, it's important that every time we pick up the phone we give our best first impression to whoever is on the other end!

Here are 4 tips to put your best foot forward on the phone:

1. Take a deep breath, and smile!

While it might sound like a cliche, a smile can make all the difference in your inflection when you answer the phone! In the same respect, your prospect or resident can hear your bad attitude if you are rolling your eyes or uninterested in the conversation. Taking a deep breath and resetting your mood with a smile before answering will start your conversation off on the right foot.

2. Come up with an innovative greeting!

Most businesses answer with a generic version of their name and "How can I help you?" so this is a real opportunity to set yourself apart! Do you have a current promotion you can answer with? What about a cute pun that includes your property name? Be creative!

3. Identify everyone in the conversation.

Who are you? Let them know in your greeting! Who are they? Find out so you can make a seamless transition into asking for their contact information later in the call. Pro tip: don't OVERUSE their name, but reinforce that you remember by ending the call with their name.

4. Be thorough!

We all know that we need to identify the needs of our customers on the phone, but when asking key questions about someone's apartment search or the work order they need to put in, remember to go through all the details and go above and beyond where you can. 

 

Even though answering the phone can be an interruption, remember not to treat your phone calls like a chore! Put your smile on and go forth to put your best customer service forward.