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Saint Patrick's Day Celebrations

Thursday, March 22, 2018

At this Boston-based company, Saint Patrick's Day can be a pretty big deal! Check out the fun resident events around HK's properties this year:

 

The Courts of Camp Springs in Camp Springs, MD, held a St. Patrick’s Day coloring contest this past week! What a fun & easy resident event to make the kids at your property feel involved– we love it!

Corcoran House in Clinton, MA had a local family visit and enjoyed an Irish Step Dancing performance from 8 out of their 11 children. Residents loved watching them perform and had a grand time socializing with the whole family!

 

Brigham House in Watertown, MA had a Saint Patrick's Day celebration last week! The event featured music from Ireland native, Anthony Crossey, who played the guitar, fiddle and sangfor residents. He stayed to socialize and take photos with residents afterwards.

 

We love seeing these seasonal celebrations from our properties- keep 'em coming team!

 



Valentine's Day Around HK

Tuesday, February 20, 2018

Valentine's Day is a great time to show your residents some LOVE and we are so proud to see how many of our properties planned fun events or surprises for their residents last week. Check out the photos shared from our properties below!

 

The team at The Box District in Chelsea, MA hosted a Valentine's breakfast for their residents. The Property Manager, Kristina, also personally delivered these Valentine's treats to anyone who wasn't able to attend. So cute! Great work team.

 


On Valentine's Day Woodland Apartments (Coventry, RI) celebrated by having a Valentine's Day Social & Bake Sale while listening to their favorite classic sing-a-longs performed by the Coventry Senior Harmonica Band. They also featured a photo booth for residents to goof off in!

The bake sale and raffle raised $112.00 which will be donated to their Monday Crafty Seniors group and March Paint & Popcorn night.

The team at the Courts of Camp Springs got in the Valentine’s Day spirit this year and prepared bags of candy which they handed out to their young residents! How sweet– literally!

 

Barnum House residents celebrated Valentine's Day with a social hour which included ice breaker games & prizes, delicious heart shaped cupcakes, chocolate cover strawberries, pizza & punch.

 


 


 


Customer Service Corner | Touring Policy

Monday, February 12, 2018

As leasing professionals a huge part of our day includes touring the community with prospective renters, and once you've been at a community for long enough the tour experience can start to feel stale. It's important to remember that your prospect is stepping foot in a new place and therefore has a different perspective when taking everything in. At HallKeen we want to exude pride in our properties from the beginning of the leasing experience to the end.

Here are 5 tips on how to refresh your touring technique and infuse some fun into your every day tours.

1) Review your route ahead of time.

This first step is all about time management! You may not have the opportunity to review your tour route every day, even though that is ideal. Make a plan that works best for your schedule and stick to it. For some of you this may mean taking a half hour every Monday to walk your tour route of the common areas to check for burned out lights and refilling air fresheners to last the week. 

2) Start with your best foot forward!

Be prepared for whatever situation will walk into your door for your day's tours. This can start with confirming your day's appointments the night before, and also includes being open to talking walk ins. If you fill out manual guest cards, fill in as much information as possible and be prepared to greet people with their name when they arrive!

3) Don't be a robot!

Most of us have a standard monologue that starts off the tour route, which as with anything you've said several times can start to feel old. Avoid sounding scripted by keeping this opening speech conversational. Figure out where you can ask questions of people to make the informational first part of the tour feel tailored to them.

4) Make adjustments as you go.

No two tours are created equal so you don't need to treat them that way. If this prospect doesn't have a car, you don't have to do your usual pitch regarding the parking garage. If you run into an ornery resident, use this as an opportunity to showcase your customer service skills, while still maintaining that your time currently belongs to the prospect you are with. And if you run into some trash on your tour route- for goodness sake please pick it up and your your prospect that you care about the well being of the property. 

5) Invite compliments and criticism.

Once you reach the apartment and have done everything you can to enter into an inviting home (lights on, good smells, model tidied), let the prospect take the wheel and steer this part of the tour. Ask open ended questions about how the apartment is making them feel and let them know that you want to hear the good and the bad. You can't overcome an objection until you've heard it.

 

As always, we want our staff members to put SAFETY FIRST when it comes to touring, so make sure to review the HK touring policy if you need a refresher.

 

Do you have something you want to read about on the HK blog? Send your suggestions into marketing@hallkeen.com and we will make it happen!

 

 

 

 

 

 

 


Customer Service Corner | Phone Ettiquette

Tuesday, January 23, 2018

It just isn't a leasing office if the phone isn't ringing off the hook with any number of folks looking for answers. Whether it's a prospect who could be your next lease, a resident who needs to give a service request or the mailman looking to be buzzed in the front door, it's important that every time we pick up the phone we give our best first impression to whoever is on the other end!

Here are 4 tips to put your best foot forward on the phone:

1. Take a deep breath, and smile!

While it might sound like a cliche, a smile can make all the difference in your inflection when you answer the phone! In the same respect, your prospect or resident can hear your bad attitude if you are rolling your eyes or uninterested in the conversation. Taking a deep breath and resetting your mood with a smile before answering will start your conversation off on the right foot.

2. Come up with an innovative greeting!

Most businesses answer with a generic version of their name and "How can I help you?" so this is a real opportunity to set yourself apart! Do you have a current promotion you can answer with? What about a cute pun that includes your property name? Be creative!

3. Identify everyone in the conversation.

Who are you? Let them know in your greeting! Who are they? Find out so you can make a seamless transition into asking for their contact information later in the call. Pro tip: don't OVERUSE their name, but reinforce that you remember by ending the call with their name.

4. Be thorough!

We all know that we need to identify the needs of our customers on the phone, but when asking key questions about someone's apartment search or the work order they need to put in, remember to go through all the details and go above and beyond where you can. 

 

Even though answering the phone can be an interruption, remember not to treat your phone calls like a chore! Put your smile on and go forth to put your best customer service forward. 

 

 

 

 


Holiday Celebrations at HallKeen

Monday, January 08, 2018

Working at a residential or assisted living property means instilling a sense of community in your residents! Over the last year HallKeen has put focus on getting back to the basics and serving our customer the best we can, which means showing our appreciation through events for residents, increased communication and gifts just because.

Through the holiday season our properties really pulled out all the stops to celebrate with their residents. Check out some photos from celebrations around the HK portfolio.

 

 

Barnum House in Bridgeport, CT hosted a holiday dinner for their residents at this senior living community!

Summerfield Townhouses in East Hartford, CT hosted a holiday dinner served by the management team and featured toy raffles for the kinds attending!

Brayton Hill in North Adams, MA held an ornament making party for their residents! What fun!

Brigham House Assisted Living in Watertown, MA held a beautiful dinner for their residents which featured a visit from Santa!

Residents at Windrose Woburn, a new addition to our Assisted Living portfolio held a holiday party invited residents families to visit!

 

Thanks for all your hard work, on site teams! Happy Holidays and here's to a great 20181


Turk & Quijano Article

Tuesday, December 26, 2017



HallKeen Proudly Sponsors New Bedford's "City Sidewalks"

Monday, December 18, 2017

HallKeen is proud to sponsor New Bedford's annual "City Sidewalks" event this month! This event occurs every second Thursday of the month and features cultural and seasonal events. The event took place on Thursday December 14th, but will continue on next month! Check out the full schedule of events and more HERE


Thanksgiving Celebrations

Tuesday, December 05, 2017

Properties from the HK family enjoyed a variety of Thanksgiving celebrations as the holiday season kicks off!

 

Over 50 people attended a Turkey Luncheon hosted by the staff at Barnum House Apartments (Bridgeport, CT). The food was donated by the local restaurant, Miss Thelma's, who also rents commercial space at the property. All the residents left the event with full bellies and happy hearts.


 

The Apartments at Coolidge School (Watertown, MA) Thanksgiving Dinner took place on Thursday evening, 11/16/2017. They had a great turnout with delicious food and the residents enjoyed a live band, through the TAP Program, as entertainment.

 

 

 

 

 


Fall Foliage Photo Contest!

Tuesday, November 14, 2017

Thank you to everyone who participated in our first Fall Photo Contest! Properties from all over the HallKeen Portfolio sent in pictures of the foliage in all it's glory at their properties. See out participant photos below!

 

Fulton Mills, Fulton NY

Flats at 44 (The Box District), Chelsea MA


Power Town Apartments, Turners Falls MA

Brayton Hill, North Adams MA

Highlands on the East Side, Providence RI

Kimberly Place, Danbury MA

Ten05 West Trade, Charlotte NC

 

 

 

 

 

 

 


Halloween at HallKeen

Wednesday, November 01, 2017

We are so happy that everyone celebrated a happy and safe Halloween this week! Here's some of our favorite shots from around our HK properties. Check back here for more updates as they come in!

The leasing team at Courts of Camp Springs in Camp Springs, MD brings some fun to the office! 

 

Over the weekend residents at the Brook Apartments in Utica, NY put on a Pot Luck Dinner party with music entertainment and a few fun residents dressed up to get in the spirit!

Brayton Hill in North Adams, MA held a children's Halloween event last Friday featuring treats and pumpkin painting! Super cute!

 

The Highlands on the East Side (Assisted Living) in Providence, RI threw their 4th annual Halloween Party and it was widely attended by residents and grandchildren!